Privacy Policy

Privacy Policy (For Visa Application & Payment/Refund Issues)

Effective Date: [11-05-2026]

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services for visa application processing and payment/refund handling. By using our services, you agree to the terms outlined below.

1. Information We Collect

To process your visa application and manage payments or refunds, we may collect:

  • Personal Identification Information: Full name, date of birth, passport number, nationality, address, email, phone number, travel history, employment details (as required for visa applications).

  • Payment Information: Credit/debit card details, bank account information, billing address, transaction IDs, payment gateway responses.

  • Technical Data: IP address, browser type, device information (for fraud prevention during refunds).

  • Application Status Data: Visa decision letters, rejection notices, application reference numbers.

2. How We Use Your Information

Your data will be used exclusively for:

  • Submitting and managing your visa application with relevant embassies or consulates.

  • Processing payments for visa fees, service charges, or related costs.

  • Investigating and processing refund requests (including eligibility verification under our Refund Policy).

  • Communicating with you regarding application updates, payment confirmations, or refund status.

  • Detecting and preventing fraudulent transactions or chargebacks.

3. Payment & Refund Data Handling

  • Payment Security: All payment transactions are encrypted via SSL/TLS and processed through PCI-DSS compliant gateways. We do not store full credit card numbers on our servers.

  • Refund Processing: If a refund is initiated (e.g., due to visa rejection or service failure), we may need to share your transaction ID, original payment method details, and application outcome with our payment processor to complete the refund.

  • Dispute Resolution: For payment disputes or chargebacks, we may disclose relevant transaction logs, communication records, and visa application status to banks or payment platforms solely to resolve the issue.

4. Sharing Your Information

We do not sell your personal data. However, we may share information with:

  • Embassies/Consulates: Required for visa application processing.

  • Payment Processors (e.g., Stripe, PayPal, banks): To process payments or issue refunds.

  • Customer Support Platforms: To track and resolve refund or payment inquiries.

  • Legal Authorities: If required by law or to prevent fraud.

5. Data Retention

  • Visa application data: Retained for [e.g., 12 months] after the final decision, unless legal retention requires longer.

  • Payment & refund records: Retained for [e.g., 7 years] to comply with tax, accounting, and anti-fraud regulations.

  • You may request deletion of your data, but some information may need to be kept for refund verification or legal obligations.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (subject to legal or refund-related retention).

  • Withdraw consent for non-essential processing.

  • File a complaint with a data protection authority.

To exercise these rights, contact us at: [Insert Email Address]

7. Security Measures

We implement:

  • Encryption for all payment and personal data in transit and at rest.

  • Access controls (only authorized staff handling refunds/visa applications).

  • Regular security audits for payment systems.

8. Contact Information for Payment/Refund Privacy Concerns

If you have questions about how your data is used for visa applications or payment/refund processing, please contact:

Data Protection / Billing Support
Email: [sales@etatourtravel.com]
Phone: [+8809658001016]
Address: [All Country 195+)

9. Changes to This Policy

We may update this Privacy Policy. Changes affecting payment/refund data handling will be notified via email or prominently on our website.